From Tue 17th Nov, 9pm, TfL launches their new Santander Cycle app w free rides for new, returning, and active users. New & returning users get a free single 30-min ride, inc. on e-bikes. Current subscribers get a free extension – annual users get 7 days, monthly users get 5 days.
Offer link: tfl.gov.uk/modles .
New app (from 17th Nov) – Play Store: play.google.com/sto_GB .
New app (from 17th Nov) – Apple App Store: apps.apple.com/us/131 .
Announcement: tfl.gov.uk/infver .
Terms: tfl.gov.uk/cordes .
12,000 bikes across 800 docking stations map: santandercycles.tfl.gov.uk/map .
Discounts and concessions: tfl.gov.uk/modnts .
Students
Grads
NHS
Healthcare
Care
Charity workers
Teachers
People with Apprentice Oyster card
People with 18-25 Care Leaver Oyster photocard
People with Older Persons and Disabled Persons Freedom Pass
People with 60 London Oyster Card
People with Veterans Oyster photocard
People with Bus & Tram Discount
People with Jobcentre Plus Travel Discount
Cycle to Work scheme
TERMS (tfl.gov.uk/cordes )
11. New App Promotion: Free Single Ride
a. The New App Promotion entitles eligible customers to receive 100% off the purchase price of one Santander Cycles Single Ride when using the Promo Code NEWAPP.
b. The promotion may be redeemed through the Santander Cycles app between 21:00 on 17 November 2026 and 23:59 on 30 September 2027 (the Promotion Period).
c. The promotion is available to new customers and existing Santander Cycles customers who do not have an active Monthly Pass or Annual Pass at the time of redemption. Customers with an active Monthly Pass or Annual Pass are not eligible to redeem the promotion.
d. The promotion is available for Single Rides purchased through the Santander Cycles app only.
e. The promotion may be used to hire either a classic bike or an e-bike.
f. The promotion is limited to one redemption per eligible customer during the Promotion Period.
g. A Single Ride purchased using the promotion includes one cycle hire of up to 30 minutes. If the cycle is hired for longer than 30 minutes, additional ride charges will apply for each additional 30-minute period. Different additional ride charges apply to classic bikes and e-bikes. Details of the applicable charges are available on the Santander Cycles What you pay page. The customer redeeming the promotion is responsible for paying these charges.
h. The customer redeeming the promotion is responsible for all charges not expressly included in the promotion, including:
the additional ride charges described in clause 11(g)
lost or damaged cycle charges and
i. The promotion may not be exchanged for cash, refunded, transferred, resold or combined with any other offer, discount, Promo Code or promotion unless expressly stated otherwise by us.
j. We reserve the right to withdraw, suspend or amend the promotion where reasonably necessary because of circumstances beyond our control, fraud, abuse of the promotion or technical issues affecting its operation.
ABRIDGED ANNOUNCEMENT (tfl.gov.uk/infver )
TfL and Santander to make bike hire quicker and easier than ever
New Santander Cycles app with major upgrades launches 17 November, when existing app will cease to work
New features include QR code on all bikes enabling cycle hire in seconds as well as quicker and simpler payments through Apple Pay and Google Pay
Temporary service closure will take place between 13 and 17 November to enable these exciting upgrades
Ahead of the launch on 17 November, customers who use the Santander Cycles app are encouraged to download the new app. The current app will no longer be available once the new app goes live
New customers who download the new app will get a free ride, and existing customers will get a subscription extension
TfL and Santander have announced a brand new Santander Cycles app, launching on 17 November, featuring a range of major improvements that will make hiring a bike even easier for Londoners and visitors. From 17 November, customers will be able to buy passes before travelling, and find available bikes and docking stations more easily.
TfL and Santander have also transformed the cycle hire process, meaning you can get on your bike in seconds. Now, customers can hire a bike by simply scanning a QR code printed on the bike itself to unlock it. Payments will also be made easier through the introduction of Apple Pay and Google Pay.
TfL is continuing to make improvements to their e-bikes to make the scheme even more convenient, including new in-dock charging systems that are being installed next year. This means that e-bikes will be able to charge while in their docking station, ensuring they are consistently charged and ready to ride when customers need them.
The launch of the new app comes as TfL expands its long-term partnership with Serco, which will support continued investment into Santander Cycles and help deliver future improvements for customers across London, including rolling out more e-bikes.
To facilitate the launch of the new Santander Cycles app, there will be a planned service outage from the evening of 13 November to the evening of 17 November. During this period, customers will be unable to hire bikes, purchase access periods or access their account information.
To celebrate the launch and to thank customers for their patience during the outage, TfL is offering a free ride to everyone who downloads and registers on the new app. Apple and Android users can pre-order the new app using this code: get-santandercycles.lft.to/
Customers can redeem a free single ride by entering the code: NEWAPP. Santander e-bikes can be redeemed as part of the offer.
Annual Pass holders, who would not benefit from a free ride, will receive a free seven-day extension and Monthly Pass holders will receive a free five-day extension to their subscription. These will be applied from the 17 November.
Cycling continues to play a vital role in helping people travel more sustainably across the capital and the Santander Cycle Hire scheme remains a key priority for both TfL and the Mayor. Santander Cycles recorded 7.6 million hires in 2026 so far, representing 2.5 per cent growth compared with the same period last year. E-bikes continue to attract new and existing customers, with e-bike hires up nearly 10 per cent year-on-year.
These latest improvements to the scheme highlight TfLs commitment to supporting a greener, healthier city and making flexible and affordable travel more accessible for everyone in London.
Notes to editors:
Each code can be redeemed once per person
The new app can be pre-ordered via: get-santandercycles.lft.to/
